TEDDYPRINT® offers a 14-day return policy. If you do not like the product or if you change your mind, you have 14 days after the date of receipt of the package to send us the product. If you contact us after 14 days or if the product has not reached us within this period, returns will not be accepted.

For a return to be accepted, the product must be new, unused, in its original condition and in its original packaging as you received it.

Please do not send your product until you receive confirmation from support.

In order to be eligible for a return, please provide the following information to support:

• A return request e-mail sent to [email protected] within a maximum of 14 days from the date of receipt of the parcel (as evidenced by postal tracking).
• 2-3 photos of the product (or video if needed)
• An email explaining the reason for the return/refund request.

Once we have this information we can decide how to proceed.

If your request has been accepted you will be promptly notified by email, and you will be given all the details for returning the product.

For claims eligible for a refund, please note that the cost of return shipping is the responsibility of the customer. 

Once we have received the product and inspected it, you will receive an email confirming that the product has been received.

If the return conditions have been met and your return is complete, you will receive a refund of your order. This will appear on your bank statement or Paypal account within 14 days. Return shipping costs will not be refunded.

Reimbursements will not be accepted for the following cases :

• If the package has not been delivered because you provided a wrong or incomplete address.
• If the Post Office's tracking says "Delivered" but you say you didn't receive anything.
• If a postman does not leave you a calling card and the package is returned to the sender (you will have to make a claim with the postal service in your country. La Poste for France, BPost for Belgium etc...)
• Other exceptional circumstances which are not within the control of TEDDYPRINT® (natural disaster, snow, etc).

EXCHANGE OF GOODS

We will only exchange defective products. If you have received a defective product, please contact us by email at [ email protected] within a maximum of 14 days after receipt of the product. Please note that proof (photos, videos, etc.) will be requested.

SHIPPING INFO

If you wish to return a product, the return costs will be at your expense.

All products returned to us must be sent with a tracking number to the address indicated above in order to avoid any dispute. We invite you to provide us with the tracking number of the returned product at [email protected].